Forum Discussion
Wifi intermittent across devices
I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconn...
2.4GHz is on channel 3
5.0GHz was channel 149, had other networks around on 149, changed to 153
Firmware is 31.164L.22, current as of 2020 (last updated firmware available from TELUS as best I can tell)
Have not yet turned off SmartSteering.
Rebooted the modem, came back up, laptop happy so far, but Sony TV downstairs immediately upset even after a hard reboot of the TV and AppleTV box attached. Both dropped WIFI and went into authentication loop.
So after a channel change, issue still happening.
Is it a DHCP issue? Should I expand the range and/or try for some kind of hard renewal reset on the modem end?
TELUS_Support
Official Support Team
Official Support TeamThanks for all the details, that really helps. Since the issue continued even after changing channels and rebooting, we’ll need to take a closer look at your modem settings to pinpoint what’s causing the authentication loop. The best next step is to chat directly with our technical support team so they can review your setup in real time and apply any required fixes.
You can reach them here: support.telus.com/home-expert-sm.
After having split the SSID into two by turning off SmartSteering, I've now got my 2.4GHz and 5.0GHz networks visible. I managed to connect a couple of devices (iPhone, laptops) to the 5.0GHz network, but as I tried to connect a several others tonight (another iPhone, a Windows laptop), they rejected the password and were unable to connect. The password has not changed.
Meanwhile, the same devices could connect to the 2.4GHz SSID.
I also spent 90 min on hold and over 30 minutes on the phone with a tech, running the Visual Support app. TELUS is sending a new modem. I'm hopeful this resolves the connectivity issues.
TELUS shipped a new T3200M, I got it up and running with the default settings out of the box (SmartSteering on, new SSID, default auto-detect channels for 5GHz and 2.4GHz) and the connect/disconnect/connect/disconnect behaviour persists intermittently with devices in the house, including iPhones, MacBooks, and even our TELUS Home Security android device.
Busy time of year to spend your evenings after work debugging wifi. Will maybe get some time this weekend to try again with some of the suggestions listed.
- Sent from my iPad
- TELUS_Support
Keep us posted so we can assist if you need it
