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gordonr's avatar
gordonr
Neighbour
2 months ago

Wifi intermittent across devices

I've got TELUS PureFibre Gigabit Internet, an ActionTec T3200M modem, and within the last month, all of my devices in the house (though at different times) have dropped the wifi, then tried to reconn...
wifi
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 months ago

Hi there, thanks for the detailed description. What you’re experiencing sounds like intermittent Wi-Fi interference or modem instability. Here are some troubleshooting steps you can try:

  • Check for interference: Since you have multiple Wi-Fi networks nearby, try changing your 2.4 GHz and 5 GHz channels on the ActionTec T3200M.
  • Consider temporarily turning off SmartSteering to see if the devices stay connected more consistently.
  • Modem placement: Ensure the modem is elevated, central in the house, and away from large metal objects, microwaves, or other electronics that could interfere.
  • Firmware updates: Confirm the modem firmware is up to date via the modem’s web interface.

Because this is affecting multiple devices intermittently, it may be a modem or network-side issue rather than the devices themselves. We recommend contacting TELUS Home Expert Support at support.telus.com/home-expert-sm so a technician can review.

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