Forum Discussion
Wifi has been cutting in and out routinely since ive been a telus customer.
Every single night exactly at 9pm my wifi disconnects and reboots by itself. Once it starts up again it will last for anywhere between 1-15 minutes and then it will reboot and disconnect. It does this until 9am. This happens every single day and have not missed a day. Ive been a telus customer for less than a month and its driving me insane. Nothing has helped that customer service has done. How could this be a coincidence? This happens every day at the exact same time. Is there something i should be looking into? Some ways i can fix this? Does anyone else have this issue?
2 Replies
The more information you provide the greater the chance someone can help you.
What router do you have (exact model number on the router)?
Are there any issues between 9 AM and 9 PM?
- How do you know the router is rebooting? Are you watching the lights on router or are you just loosing WiFi on your devices?
- Do you loose WiFi on all your devices at the same time at 9 PM?
- Do you have any devices connected by Ethernet and if so are they losing connection at the same time?
- Do you have Optik service? If so how are they connected to the router and are you losing Optik service at the same time?
Check to see if your router is set to reboot automatically at that time. It also sounds like a bad router.
