Forum Discussion
WiFi Boost 7 Restarting Everyday Around 1AM
Hello,
I've been encountering an issue which seems to have only started recently. The WiFi boost 7 I got as part of upgrade to 1.5G on Jan 2026 has recently been restarting itself around 1AM-1:30AM (this morning was around 1:25AM). I can't remember when it started, maybe a week ago? My first thought was some sort of scheduled restart but I don't think that's possible to setup, at least not on the user's side I'm assuming and it hasn't been doing this for a while.
Tried troubleshooting with technical team but wasn't able to complete call as I had to leave. However, they were very fixated on the fact that the boost 7's 10G port had orange LED light. I recall asking the technician that came over to install my 1.5G upgrade that it was normal so not sure who's right.
Anyone encountered this before?
1 Reply
TELUS_SupportOfficial Support Team
Your instinct was actually spot on. This is highly likely to be an automated system update. Our network teams frequently push overnight firmware updates, security patches, and network optimizations around this time (usually between 1:00 - 4:00am) to minimize disrupting your day to day usage. While it shouldn't happen every night indefinitely, a cluster of restarts over a week usually means your node is pulling sequential updates or retrying a patch that requires a reboot.
Our Network Access Hub (the main fiber modem) often links to the Boost 7 via a 2.5 Gbps port interface. Because a 2.5G connection is incredibly fast but technically lower than the port's maximum 10G capacity, the hardware turns Orange to negotiate that specific speed. It is not an error light; it simply indicates the current handshake speed. You should still be getting your full 1.5G throughput!
A few things to check though of course would be to go in to your My TELUS app and look under the network tab to make sure your firmware version doesn't show a 'pending update' status. Also, if you want you can always try a hard power cycle by unplugging the power cord from the back of your Boost for a full minute, and then plugging it back in. This forces it to clear its temporary cache and cleanly apply any possibly stuck updates.
