wi-fi modem admin password is incorrect

Telus just changed my router from the Actiontec to a new round white thing for which I cannot find a name.  My problem is that the admin password on the sticker is rejected as incorrect in the MyTelus app.  If I try to log in on my pc using 192.168.1.254, I get the same result.  Is there a work around or can Telus reset the password remotely?