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Wi-Fi Issues
Hello,
I have turned to here because attempting to get proper help from Telus Support/Customer Service serves no purpose.
My family has been with Telus for years, somehow they are the best ones...
It sounds like the issues you are experiencing are related to wi-fi. There are many factors that can affect the performance over wi-fi.
This may be useful:
Understanding and optimizing your Wi-Fi | TELUS Support
If you continue to have issues you may need to add additional wi-fi access points to improve speed/coverage.
TELUS_Support
Official Support Team
Official Support TeamHey Toki1 - Can you go to fast.com and post a screenshot of the result you receive? Like Fuzzy was mentioning, you might have an issue with the Wi-Fi network but we need to know where you are at so we know if we are helping or making things worse.
As always, you can try a wired speed test as well so we know that you are getting your full speed to the modem
