Forum Discussion
supergorf2
2 years agoHelpful Neighbour
WI-FI 6 hub and Wi-Fi booster fiber optic- password changes w/o Connect
the Telus technology changes very quickly. A member of my family as a wifi 6 hub with 2 wifi network on, one being a guest network. I have 2 questions: 1 - He can use the Telus Connect app to chang...
supergorf2
2 years agoHelpful Neighbour
Sorry but the link "https://teluswifi.home" does not work.
supergorf2
2 years agoHelpful Neighbour
I am starting to realize that Telus does not address the need of some of the seniors community who do not use a mobile phone and have to get TV or computer internet via wireless. These seniors need to call a Telus technician for help and they need to come on site. i.e. with a cost. Another problem for seniors.
As using the support team it is another challenge. I called the support team 3 days ago to answer a simple general question. After few minutes on the phone explaining the background on my account I was asked to spell the city where I was living.. that is Vancouver. Needless to say I did not get the answer i needed. So if you work to Telus..pass on the message.. Sorry for the rumbling!
- A-B2 years ago
Community Manager
It's definitely not 'rumbling' at all. Valid concerns and our Tech Support team should be doing everything they can to help. I'll send you a private message to discuss our options further.
- supergorf22 years agoHelpful Neighbour
Thank you for the concern and the offer. However, the problem is greater than mine. Maybe Telus should survey the seniors with their concerns, as I am not the only one who has had or has issues. Fortunately for me I have some IT background but the technology is moving quickly and sometimes we get lost.
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