Forum Discussion
Wi-Fi + service and so called dead zones.
I've been with Telus for 7 years. Recently, my internet connection became real slow (50-60 mbps) and I'm paying for 150. So I called Telus and after 2.5 hours I was told to buy a Wi Fi + service beca...
Thank you for the advice. The router is on the top of the closet, nothing obstructs it. Rebooting etc was done by myself and tech support. Nothing.
Frankly, I don't think that this is my problem to solve. I think this is a Telus problem to solve. If they don't want to help me, then there are alternatives.
TELUS_Support
Official Support Team
Official Support TeamBeoVB What kind of speeds are you getting when you hardwire directly to your router? Do you have a computer/laptop that you can plug in a test? Would help us help you if you can take a screenshot of those results. It'll help determine if this is a backhaul or wireless issue.
I use only WiFi. The speed is between 50 and 60, usually low 50s.
I had 2+ hours of discussions with your colleagues on Thursday, they ran different tests, made me download one of telus's apps, and connected to this app. In the end, they told me "We don't see problems on our end, buy WiFi+"- TELUS_Support
It's very difficult to guarantee Wifi speeds (it's why no one does so) because of variables cited by Nighthawk. You may have seen consistently higher speeds before but a variable was likely introduced that interferes with your wireless network. I would still encourage you to measure the throughput by directly connecting a computer via Cat5/Cat6 cable to see if it's a backhaul issue. We can intervene with issues on our end but issues within the environment (interference) can be solved by Nighthawk's suggestion to change the channels or move the unit to another part of your home.
