Forum Discussion
Wi-Fi + service and so called dead zones.
I've been with Telus for 7 years. Recently, my internet connection became real slow (50-60 mbps) and I'm paying for 150. So I called Telus and after 2.5 hours I was told to buy a Wi Fi + service beca...
Nighthawk
Community Power User
Community Power UserYou may have reached sales instead of support. It very well could be a problem with the router you have currently. It could also be the wireless channels being used. In condos there are a lot of networks in close proximity. I can see at least 50 in the list of in range networks for my condo building. If too many are on the same frequency as your network, that can impact the speeds you will get. Changing the wireless frequency is a good first step. Make sure the router isn't shoved in a corner somewhere where it's obstructed. There is also a small chance it's a hardware issue with the router itself.
If you have any devices connected to the router by ethernet, do they get the full speed for your connection?
Thank you for the advice. The router is on the top of the closet, nothing obstructs it. Rebooting etc was done by myself and tech support. Nothing.
Frankly, I don't think that this is my problem to solve. I think this is a Telus problem to solve. If they don't want to help me, then there are alternatives.
TELUS_SupportOfficial Support Team
BeoVB What kind of speeds are you getting when you hardwire directly to your router? Do you have a computer/laptop that you can plug in a test? Would help us help you if you can take a screenshot of those results. It'll help determine if this is a backhaul or wireless issue.
I use only WiFi. The speed is between 50 and 60, usually low 50s.
I had 2+ hours of discussions with your colleagues on Thursday, they ran different tests, made me download one of telus's apps, and connected to this app. In the end, they told me "We don't see problems on our end, buy WiFi+"
This^^^ and download a Wi-Fi analyzer app and see which channels are the most congested in your area. Pick a non- congested channel and play with different bandwidths. Have you tried rebooting your modem/router and reconnecting your devices? That sometimes fixes slow speeds. Also call Telus and speak to their loyalty dept. I was on 150 before and they gave me a free upgrade to 300 (not on 300 anymore).
