Why am i playing for pure fiber when the service isn't being delivered?

We are getting zero internet or tv connectivity for three days. My wife keeps trying customer service. Presumably technicians were deployed several days ago but no one has come to our apartment building from Telus either Wed, Thu, or Fri! It is frustrating being lied to and I also wonder what constitutes breach of contract... how long for no services? We pay almost $200/mo and are in a high density area, Telus vans driving around all the time... seems they don't care about you once you sign the contract.