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kamak's avatar
kamak
Ambassador
4 years ago
Solved

When Telus States "Wi-Fi equipment rental included"

Does that mean the cost of said equipment is included in the stated monthly plan fee? ie No extra charges? 

 

Pure Fibre X 2.5 Gigabit Internet


Includes:

  • Up to 2500 Mbps
    download speed
  • Up to 2500 Mbps
    upload speed
  • Unlimited data on a 2 year term, then $20/month.
    Otherwise, a 2 TB data limit applies.
  • The fastest Wi-Fi, powered by Wi-Fi 6
    Wi-Fi equipment rental included
  • If in doubt, when you upgrade, ask them. If you're on contract, even a current one, Telus seems to regularly waive the rental cost for the T3200 and at least one of the set top boxes. If there isn't a separate credit on your statement, call in and ask if there are options to waive the rental cost.

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  • Nighthawk's avatar
    Nighthawk
    Icon for Community Power User rankCommunity Power User

    Yes, that's what it being included typically means, especially for that plan since the NH20A gateway doesn't have it's own wifi on board, as you may be aware of already.

    • kamak's avatar
      kamak
      Ambassador

      So all is included in the price the NH20A ONT/Router and the WiFi 6 Booster? We are charged monthly for the rental of the T3200M and the PVRs and DVRs at $5/month ea. The old Nokia ONT was free. So now the new plans include everything, the ONT/Router (can't be separated) and the WiFi device (just one?)

      • Nighthawk's avatar
        Nighthawk
        Icon for Community Power User rankCommunity Power User

        If in doubt, when you upgrade, ask them. If you're on contract, even a current one, Telus seems to regularly waive the rental cost for the T3200 and at least one of the set top boxes. If there isn't a separate credit on your statement, call in and ask if there are options to waive the rental cost.