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nickmcski's avatar
nickmcski
Neighbour
6 years ago
Solved

What's the best way to report a WAN routing issue?

Hi, I'm unable to access a singular IPv4 address, what's the best way to get support for this? The issue appears to be with the Telus WAN routing for this singular IP address (107.180.4.46). I've con...
  • Nighthawk's avatar
    Nighthawk
    6 years ago

    Oh, another GoDaddy shared hosting server. This isn't the first time there has been an issue with a GoDaddy shared hosting server and Telus users being blocked from accessing it. The previous GoDaddy IPs reported also started with 107.180.x.x. I also don't seem to be able to access any domains hosted on that server.

     

    Since images aren't loading, I assume your traceroute looks something like this:

     

    traceroute to 107.180.4.46 (107.180.4.46), 64 hops max, 52 byte packets
 1  192.168.1.254 (192.168.1.254)  1.270 ms  0.793 ms  1.012 ms
 2  * * *
 3  * * *

    I don't know of a fast fix for it aside from a VPN temporarily. I'll ask if someone can look further into this.

Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
6 years ago

Oh, another GoDaddy shared hosting server. This isn't the first time there has been an issue with a GoDaddy shared hosting server and Telus users being blocked from accessing it. The previous GoDaddy IPs reported also started with 107.180.x.x. I also don't seem to be able to access any domains hosted on that server.

 

Since images aren't loading, I assume your traceroute looks something like this:

 

traceroute to 107.180.4.46 (107.180.4.46), 64 hops max, 52 byte packets
 1  192.168.1.254 (192.168.1.254)  1.270 ms  0.793 ms  1.012 ms
 2  * * *
 3  * * *

I don't know of a fast fix for it aside from a VPN temporarily. I'll ask if someone can look further into this.

  • nickmcski's avatar
    nickmcski
    Neighbour
    6 years ago

    Thank you for the quick response Nighthawk! I was able to find the thread you were talking about and I agree it seems to be the same issue.

     

    Hopefully this image works, it is a screenshot from the Telus BGP looking glass website.

     

    https://i.imgur.com/NjdQb05.png

    hxxps://i[.]imgur[.]com/NjdQb05[.]png 

     

    Hopefully it can get to the right person that's able to fix it.

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