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CYork's avatar
CYork
Neighbour
4 years ago
Solved

Were we given the wrong modem/hardware?

Hello,      We just moved into a new house and had our internet set up 5 days ago. The previous owner's left their modem (T3200) behind and when Telus came to install they simply reactivated this m...
  • kamak's avatar
    kamak
    4 years ago

    Is that a speed test using ethernet or Wi-Fi? No, the T3200M does not support Wi-Fi 6. Did you ask/sign up for WiFi6 package? If so you should have been given the new NH20A Hub.

     

    For an ethernet connection on 1Gbe you should get approx 940Mbs Up/Down

Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
4 years ago

The T3200 supports gigabit for wired connections. I have one and get full speeds on ethernet. Wireless is a different story. Even with a Wifi 6 access point, I've never come close to reaching full speed on speed tests.  Closest I got was about 600mbps from about 10 feet away from the access point and direct line of sight.

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