Video on Demand choice will not play

Good morning.  I had not realized that the program Surreal Estate was going to have a 3rd season, and did not have it set up to record.  Once I realized, I set it up, and wasn't terribly worried, because CTV Sci-fi is on video on demand, and when I checked, episode 1 of season 3 is listed there.  Great, go about my day, plan to watch it later.  However, when I try to watch it, it comes up with an error, tells me it can't be watched right now, and try again later.  I have been trying it off and on for the last few days, but it still won't work.  Episode 2 is up now, and it works fine, but I really would like to watch episode 1 first.  Who or where is this supposed to be reported to?  There isn't a whole lot of direction on the app when things aren't working.  There really should be a report button or something to click when stuff isn't working properly on the set top box.