Urgent Help Needed – Unable to Access TELUS SmartHome Security After Moving

I am currently completely locked out of my SmartHome Security service due to what appears to be a TELUS account linking and credential migration issue.

I recently moved and brought my two existing TELUS security cameras with me. Before activating SmartHome Security service at my new address, I specifically contacted TELUS and confirmed with your staff that these two existing TELUS cameras could continue to be used after the move.

However, I have now been unable to access the service or view either camera for over a week.

When I try to access SmartHome Security, I am required to sign in through TELUS at telus.com/login. After signing in, TELUS tells me that I need to migrate my credentials before I can continue.

When I attempt the credential migration, I am redirected to another TELUS page that says the website is experiencing technical difficulties.

I have tried this repeatedly over the past week using different browsers and different computers, and the exact same error occurs every time.

SmartHome Security login → TELUS login → required credential migration → TELUS technical error → unable to complete login → unable to access SmartHome Security.

The SmartHome Security app also continuously displays:

“Your SmartHome Security services have not yet been linked.”

I have already tried setting up the cameras again and rescanning the QR codes on both of my existing TELUS cameras, but this does not resolve the issue.

This is not an issue that can be resolved by reinstalling the app, rescanning the cameras, or repeating basic troubleshooting steps.

Please escalate this case to someone who can investigate the account and backend configuration directly.

Please do not send me back through the same standard login, credential migration, app reinstall, or QR-code setup process, as I have already attempted these steps multiple times.