Forum Discussion
sophievvvvvvvv
7 months agoNeighbour
Urgent Clarification Needed – Overlapping Charges
Hello, I recently transitioned to a new month-to-month Telus internet plan. I was quoted $63/month, effective May 1 to May 31. However, my account still shows a charge of approximately $200 for the ...
TELUS_Support
Official Support Team
7 months agoHi there — thank you for reaching out, and we're truly sorry for the confusion and frustration this has caused. To properly review your billing and ensure your account reflects the correct plan and cancellation timing, please send us a private message with your account details. We’ll be happy to investigate this further and clarify or correct any discrepancies.