Upsold and misled

Due to a family illness I have to move countries. 
Being an expat and sceptical of signing long contracts when I was offered a deal from Telus I asked the rep what would happen if I was moving country whether I’d be charged cancellation fees and forced to pay out out the remainder of my contract. The rep assured me that if I was moving to a province or country that couldn’t offer Telus servicesthat those charges would be waived and importantly that he would make a note on my account regarding this agreement.

So here I am now moving to look after a sick parent and calling Telus to cancel. I bring up my conversation and the fact there should be a note on my account regarding this exact matter. Low and behold no note exists. I am now left to the discretion of whoever I manage to get on the phone.