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Upgrading Internet Plan
Hi all, I finally got around to upgrading my plan, I was only on Internet15 and now have upgraded to Internet75 (unfortunately this is the fastest plan I can get in my current building). I'm...
I have Internet75 and had to have a technician in to upgrade as it required dual copper lines for the upgrade. I don't believe your existing modem has support for dual copper so they will likely need to give you a T3200M.
Did you have some come to your home and do the speed change? Are you testing using wifi or hardwired directly to the modem?
I didn't have anyone come to my house, I just upgraded the plan online. I'm doing the speed test through wifi, consistently getting around 15Mbps which is what I was getting before.
Provisioning can sometimes take a little time. Try in a few hours, if not power cycle the modem and then try again using a hard wired connection to test the speeds. Also verify in your MyTelus portal your billing plan indeed has been switched to internet 75.
Some more info: I have an Actiontec V1000H router. While this unit is getting older, it should have more than enough capability to run 75Mbps. I have run speed tests from multiple devices and they are consistently around 15Mbps, which is the same as what I was getting before upgrading my plan. The upload speeds are also the same.
It just seems like there has been no change to my plan even though I upgraded over 24 hours ago.
- FuzzyLogic
Community Power User
I have Internet75 and had to have a technician in to upgrade as it required dual copper lines for the upgrade. I don't believe your existing modem has support for dual copper so they will likely need to give you a T3200M.
