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Upgrade Optik TV Hardware
Hey, this is a question for our community moderators to look into - I am interested in upgrading to the new Telus Optik experience. I reached out to chat about upgrading and what they said was "These...
I brought it up a while ago and was told by a moderator here new customers only.
https://forum.telus.com/t5/Optik-TV/Cloud-pvr-New-Customer-Only/td-p/133898
my contract is coming up soon, I’m going to make it a condition of a new 2 year contract.
KHR
TELUS Team Member
TELUS Team Member
Everyone can use the TELUS TV+ app on Apple TV, Android TV devices etc. to access their Optik subscription. However, the ability to watch your recordings depends on your Optik combo, and this is somewhat connected to the box you (may) have. It is really based on the back-end TV platform your combo and equipment is linked to.
If you have an Optik HD/4K PVR and/or 4K/HD Wireless set-top boxes, you cannot watch recordings on Apple TV etc. as the legacy platform does not support cloud recordings.
If you have a TELUS TV Digital Box (and the appropriate combo), you can watch recordings on Apple TV etc. as the new platform does support cloud recordings.
- KHR Thanks for the reply. That’s what I figured but thought I’d ask.
