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Upgrade Optik TV Hardware
Hey, this is a question for our community moderators to look into - I am interested in upgrading to the new Telus Optik experience. I reached out to chat about upgrading and what they said was "These...
Everyone can use the TELUS TV+ app on Apple TV, Android TV devices etc. to access their Optik subscription. However, the ability to watch your recordings depends on your Optik combo, and this is somewhat connected to the box you (may) have. It is really based on the back-end TV platform your combo and equipment is linked to.
If you have an Optik HD/4K PVR and/or 4K/HD Wireless set-top boxes, you cannot watch recordings on Apple TV etc. as the legacy platform does not support cloud recordings.
If you have a TELUS TV Digital Box (and the appropriate combo), you can watch recordings on Apple TV etc. as the new platform does support cloud recordings.
KHR
TELUS Team Member
TELUS Team MemberAs mentioned - the new equipment is only a week old and is currently for new customers only. Details about upgrades will be shared here as they become available. Sorry I don't have more to share.
