Unwelcome migration to Gmail - What a mess in Outlook for Windows

An e-mail migration such as this is a fairly extensive undertaking. On the positive side, you should be glad to be rid of Outlook. Have not used it for years. I also have a Mac but use Apple mail. I worked at a large University that did an e-mail migration from Outlook to Gmail. Lots of complaints before and during migration but after the fact, there was no further mention. Gmail is a great interface so it is clear why so many people and companies are going to it. I don't think that you can fault TELUS for date synchronization of your old e-mails. I mean what do you expect them to do? It does not sound like you are familiar with the Gmail platform and those that have not used it before, I would expect have some issues over those who have previous experience. Gmail does offer options for sorting your e-mail. If possible, try and touch base with someone familiar with the platform.