Forum Discussion

DriFD3S's avatar
DriFD3S
Neighbour
5 months ago

Unusual Intermittent Connection Issue

Hi, wondering if anyone else has experienced, or is experiencing intermittent connection issues with their device plugged into the WiFi modem with a CAT5e Ethernet cable?..  I recently upgraded from...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
5 months ago

Hi DriFD3S - try having your modem connected to the NAH via the 2.5Gb port and your PC connected to a 1Gb port. That may fix the stability issue you're experiencing

  • DriFD3S's avatar
    DriFD3S
    Neighbour
    5 months ago

    Hey, I tried this, and I'm still occasionally getting the same issue. 
    I think I might potentially have defective hardware. 
    Plus, I really dislike being capped at 1G, when I should be getting 1.5G, because I'm using the wrong port... 

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