Forum Discussion
Unexpected $330 early termination fee on internet service
My 91 year old mother wanted to cancel her internet service after her husband died as she does not use it. Telus said she couldn't as they she needs it for the tv even though she does not watch stre...
TELUS_Support
Official Support Team
Official Support TeamI get your frustration, Based on your details, there's a few things that don't align with our processes. You mentioned a follow-up call was scheduled for today (given your comment was from yesterday) so please do let us know if you speak to someone by the end of the business day. If not, we can look into this for you.
