Forum Discussion
Unexpected $330 early termination fee on internet service
My 91 year old mother wanted to cancel her internet service after her husband died as she does not use it. Telus said she couldn't as they she needs it for the tv even though she does not watch stre...
Update: I was on the line for 2 hours and 6 minutes and got nowhere. The fellow from the Phillipines said he was discussing it with a manager every few minutes for over half an hour. Then came back and said that since I was not the account holder, the manager could not help me and they would need to discuss things with my mother. So now I have to travel to my mother's residence and await a phone call from them "some time tomorrow afternoon". So frustrating.
