Forum Discussion
Underserviced
I have been a long term Telus client. For the past year I have experienced ongoing issues with their fiber internet service. I am paying for my full contract, but am not receiving the service promise...
From your original post I thought that you said the Telus had sent out replacement devices for all of their equipment; and that you had replaced them with no change in the service. But the tech did the same and achieved success? As an assist for others did the tech identify the exact device that was failing and which model of the devices he used to fix it - presuming it was not the model that you had been sent to replace since that model did not fix the problem.
I don't have the new equipment models with me but can confirm that we have completely different models of modem and receivers now (previously we had been sent the same gear we already had). They refer to the system as Telus TV+. The modem is white and squat, the receivers are tiny and black. They also provided an extender. The tech explained that the old modems were "workhorses" but are not the best option today.
