Forum Discussion
unable to watch any of the cbc channels on telus tv plus?
i'm trying to watch the olympics on my telus tv plus on the computer.. every single cbc channel shows a home icon with a slash on it.. and when i click on it it'll say this channel can only be viewed...
TELUS_Support
Official Support Team
Official Support TeamHi All, are you all still experiencing issues?
I spent an half hour on the phone yesterday with a rep who had me delete and reinstall the app (didnt work), then told me after a long hold that there was a an outage that was impacting users sporadically; they then said they need to to transfer me to tech support - then had another 1/2 hour wait. The transferred call was never picked up. I checked a couple hours later and it seems to be resolved on my phone at work, and Ipad and apple TV at home (at least the home slash icon was gone). The TV plus app on my phone required me to allow location tracking while using as location was restricted to Canada.
Still need to check another device but hopeful that it's resolved. As noted by others caused some grief and consternation with the others in the household trying to watch the Olympics!
- TELUS_Support
That's understandably frustrating. We've seen a number of instances, with CBC rights preventing our customers from being able to watch the Olympics on the go and only in-home. Glad to hear it was all sorted however, and we very much appreciate your patience.
My issue has been resolved. I did not receive any update nor message by text. I am glad the issue was resolved but Disappointed with lack of follow up as promised.
ya mines been resolved too but kinda disappointing i missed out on a few days of olympic.. sure i can watch on cbc online.. but i don't want to make an account nor give them any information lol
CBC, CBC News Network, Knowledge Network working again for me, as of early afternoon (Feb 9)
