Forum Discussion
Unable to see WiFi Boost 6 in Telus Connect app
I tried reinstalling the app, rebooting both the modem & router, and connecting the two directly two each other, but no luck. I contacted Telus support and spoke with a CSR, but never heard back. An...
TELUS_Support
Official Support Team
Official Support TeamHey! Does this solution help your problem? https://forum.telus.com/discussions/my_home_services_and_devices/cannot-find-your-boost-wifi-6-on-tellus-connect-app/143665
I can log into the Modem and Router via IP, but I would like to manage my network using the Telus 'Connect' app.
I followed the instructions on this megathread (https://forum.telus.com/discussions/my_home_services_and_devices/megathread-telus-connect/171942), but still could not locate the Wifi Boost 6 on the 'Connect' app.
I factory reset the NAH and reinstalled the Connect app, which resulted in nothing. I then factory reset the Wifi Boost 6 and reinstalled the Connect app again, but still nothing.
I only see the following message in the Connect app: 'Wi-Fi Configuration - If you have installed your Boost Wi-Fi 6, it may take up to 24 hours for it to appear / Still don't see it? Troubleshoot' which does nothing.
I tried to add it using the "+" symbol, then selecting the 'Boost Wi-Fi 6' and following those steps, but that also doesn't work.
Why is this issue still persisting? Is there no way to manually add it to the app? Does the app not work on Android?
I was able to add a mini booster without issue. It's just my Boost Wi-Fi 6 that won't show up. I also tried the Connect app on iOS, but still nothing.
Sorry, it appears I can't have the mini booster copy my Boost Wi-Fi 6 SSID/mesh, I presume because the Boost Wi-Fi 6 is not on the Connect app?
- TELUS_Support
We can try looking at your account. Can you please send us a private message?
