Forum Discussion
Solved
Unable to play message on multiple videos
Why do we keep getting "Unale to play video" messages on random On Demand videos? So far we've had: The Pitt S1 E15 Fargo S3 E2 Long Bright River S1 E6 It's getting quite annoying. We solved The...
Thanks for flagging again. We've alerted our team to investigate right away.
- I just checked and it appears the ones I couldn't access are now available. Thank you for your help. The ones I was having a problem with was Law & Order SVU, Watson, FBI International but all the episodes are available now.
TELUS_Support
Official Support Team
Official Support TeamOur Optik team is aware of this issue that's popped up and working to resolve it as quickly as possible. Thanks for flagging, we'll forward these episodes to our team!
Is there any answer to this issue? I also can't view E7 of Long Bright River. At the moment I am paying for a lot of money for something that does not deliver the product paid for.
- TELUS_Support
Our Optik team is working through all the flagged episodes to resolve this issue as soon as possible. We'll have updates as soon as we get them. Appreciate your patience!
These episodes are still not working. Is there any update or progress. Seems like a waste of money to pay for a service that does not work.
- TELUS_Support
Great! Thanks for letting us know.
