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Unable to login to new TELUS TV+ app on iOS and iPadOS
I've downloaded the new TELUS TV+ app but have been unable to successfully login. When I try to, I receive the following message: "Login failed. The app can't connect to the server. Check your Intern...
Which version of iOS / iPadOS are you using? Which iPhone model is it?
Have you tried:
- going into Settings (main settings on iOS/iPadOS)
- Scroll down and tap on TV Provider.
- Does it give you the option to Sign Out? If yes, sign out and then go back to log in to TV+ again.
I have an iPhone 13 and I am able to log in to the TV+ app without experiencing the same issue.
If this helps, I am confirming that the accepted solution helped me as well. Thanks for everyone on this post for their contributions.
I have 2 Apple TVs and an iPad and on Sunday March 5 I could not log in to the TelusTV app on my Apple TV. I logged out of all instances of TelusTV and as instructed logged out of the TV Provider in Apple Settings.
I also noticed that I had multiple Telus entries on my laptop in the Apple Keychain app. I had used those previously to log into my Telus account as well as access PikTV in the browser in the past. This included an old password in the Apple Keychain app. I removed those entries as well.
Then, as instructed in the Accepted Solution above, I deleted and then reinstalled the TelusTV app. I did not use the Apple IOS TV credential option and manually entered my username and password. It worked and I can now view TelusTV on both Apple TVs and my iPad as well.
Hope this helps
