Forum Discussion
Unable to login to Crave App and website
When I try to login to the Crave App and website using TV subscriber credentials, it tells me I need to subscribe. When I quit the app or close the window to login again, it's saved the credentials and still tells me I need a subscription.
When I go into incognito window and try to log in, it immediately says Page Timeout.
What do I do?
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- FuzzyLogic
Community Power User
I just tried the Crave app on my iPhone and was able to login with my Telus credentials. I also tried the web login and it worked as well (Windows 11/Edge).
Did you use the option to access through your TV provider and then select Telus?
Yes, I opened the Crave App on our Android TV and chose to login via TV subscriber. On my iPhone (via crave.ca/provider, I entered in my credentials and the secret code from the TV app and waited for the app to refresh. The TV Crave app says I'm not an active subscriber (yet I am).
TELUS_SupportOfficial Support Team
Hello dstovell, maybe this link here can help? https://www.crave.ca/en/plans It may be related to the type of package you have.
