Forum Discussion
Unable to log in to government services website through home network & Windows PC
Is anyone else having this issue? I can log in with an iPad on wifi and with the Windows laptop over my phone’s hotspot. But through my Telus home network, I get connection reset errors. One banking website also doesn’t function through the laptop, but the device apps are fine on the home network. Just trying to figure out where the problem is, but I THINK it’s with Telus and my laptop.
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- FuzzyLogic
Community Power User
Possibly try a different web browser?
- Nighthawk
What is the address of the websites you are trying to access? That information would be helpful in diagnosing problems.
How long has the laptop been unable to access the sites?
If you try to access the same websites (not the app) on the iPad, will they load properly?
Is the laptop just connected through wifi or have you tried connecting the laptop to the ethernet on the Telus router?
Do you have any other PCs in the house that have the same issue?
Have you rebooted the Telus modem/router/gateway?
Are you using just the Telus provided hardware or are you using your own router?
The website was Revenue Canada’s sign in pages. And some links at a banking website also wouldn’t work. The boxes to enter sign in information showed correctly, then would change to a message saying online banking was unavailable.
The laptop had no issues accessing these sites approximately 4 weeks ago, when I was at another location on a different network with a different internet service provider.
The websites work correctly if I connect the laptop to my smartphone’s hotspot (Telus is also my cell service provider.)
The websites work correctly on the Safari browser on an iPad.
I haven’t tried an ethernet connection yet.
I have not reboot the Telus equipment yet.
My hardware is all Telus.
Thank you. My time to work on this has been limited. Thank you for your response.
