Forum Discussion
Unable to cancel internet service, keep receiving payment notice
Hi,
I cancelled my internet service last Nov,2024 via phone. However I keep receiving billings till now, also my internet usage is 0%, I no longer lived there and no need internet access. How can i resolve this issue, its charging me everything. Thank you.
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may I know why I was told will be credit to $0, but now still there is $94, which contradicts to what I was told.
TELUS_SupportOfficial Support Team
Thanks for working with us on this. We've confirmed all the details and we're glad the matter is now resolved.
Hello, can you reply to my message that was sent yesterday? Thank you. All I want is simply cancel my account and bill.
- TELUS_Support
Hi there, thank you for reaching out. We're sorry to hear about the ongoing billing issue. We'll be sending you a private message shortly to look into this further and help get it resolved.
