Forum Discussion

Stooch's avatar
Stooch
Neighbour
2 years ago

TV+ says I’m not in Canada


I’m actually in Canada

 

“Due to content

licensing agreements, this program is only available in Canada.

Please try again when you're back.”

 

Fix please?

3 Replies

  • Are you using a VPN?
    If so, the app will likely think you are in the country associated with the VPN end point.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    If you're receiving a message that you’re not in Canada while you are indeed within the country, it could be due to a location-related issue with the app or your device. Please try restarting the app and your device to see if that resolves the issue. If the problem persists, we recommend checking your device's location settings to ensure they are set correctly. If the issue continues, please send us a private message with your account details, and we’ll look into it further.

    • stoochy's avatar
      stoochy
      Neighbour

      Tks, Support fixed problem from their end!