Forum Discussion

rpmlee97's avatar
rpmlee97
Neighbour
2 years ago

TV box delivery time

Last week, I've got Telus internet connected. And the technician guy said TV box will be delivered by mail.
But I haven't got any message about TV box delivery.
Should I wait more? or ask the dealership I ordered?

1 Reply

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    2 years ago

    Did you order TV and internet at the same time? Or did you order TV afterwards? If you ordered them at the same time, the person who placed the order (if it wasn't placed via telus.com) should have discussed with you on what date you wanted the TV service to start, and equipment should have shipped on that day. If you ordered TV after the internet, the equipment should have been sent immediately.

     

    Normally, equipment is delivered within 3-5 business days (sometimes sooner depending on where you live), and you should have gotten 1. an order confirmation that you've ordered TV service including set-top box(ES) and 2. a shipping notification with tracking information if the order was placed.  

     

    I would check in with whomever you talked to to ensure that they ordered both TV AND equipment as TV boxes are optional depending on your combo.

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