Forum Discussion
Trying to cancel, Telus makes it near IMPOSSIBLE, why?
Is being unethical like this really worth the hassle it leads to? This only results in CRTC complaints... Have been trying to get in contact with anyone from telus and it is a big loop online wit...
100000%
I'm trying to cancel within 24 hours of initiating a contract under CRTC and Buyer's Right to Cancel provisions, and finding it impossible. Service isn't even set up yet, there's no equipment to return, and no reason is required. It's a full-time job trying to get them to cancel - I'll be boycotting TELUS and all subsidiary companies (e.g. Koodo, Public Mobile, and any others listed on https://companydata.com/company-profile/telus/).
I'm sorry for your loss and hope you got this resolved shortly thereafter posting!
TELUS_SupportOfficial Support Team
You're right; it shouldn't be an onerous exercise. Sorry to hear that it's been a difficult experience. Did you manage to get this sorted? If not, we'll send you a private message to collect your info and try to reduce the friction for you.
