Forum Discussion

docchizz's avatar
docchizz
Organizer
3 months ago

Trouble accessing crave account

Hello, I have been on the phone with telus support for 1 hr and then crave support for 45 min ( then the call got disconnected when they put me on hold ).  This forum has helped me in the past. I h...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
13 days ago

Have you tried linking it through the website instead of the app?

SimonB's avatar
SimonB
Neighbour
13 days ago

I deleted the Bell Media account completely and recreated it using the web page, linking it again to Telus account. This was yesterday morning and it did not change anything. After that, I opened a ticket on Crave side and got the reply during the day to log out and log in, and now it's "magically" working again. 

They did not explain what they did, so I can't help, but it seems to be on Bell side and not on Telus side.

Thanks for the reply. 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    12 days ago

    Thanks for letting us know. Appreciate your patience!

Related Content