Forum Discussion

HisoHiso's avatar
HisoHiso
Friendly Neighbour
1 year ago
Solved

Tried Explaining My Issue and Agent Rudely Responded, "Are you done?"

Note: it seems Telus was able to change the terms of our service agreement without informing me, so please check your bills every so often to make sure it's all correct!   I spoke with a guy called...
cancelled discount
Complain
not helpful
poor customer service
Pure Fiber
RUDE
rude agent
service agreement changes
  • El-Eric's avatar
    El-Eric
    1 year ago

    Hi HisoHiso thank you for letting us know about your experience. If you wish, I could escalate this issue for you.

     

    Please send me a message if you do want me to escalate it

El-Eric's avatar
El-Eric
Icon for Community Manager rankCommunity Manager
1 year ago

Hi HisoHiso thank you for letting us know about your experience. If you wish, I could escalate this issue for you.

 

Please send me a message if you do want me to escalate it

  • HisoHiso's avatar
    HisoHiso
    Friendly Neighbour
    1 year ago

    Thanks Eric for offering to look into this, I just sent you a message. I'll select the 'Accept as Solution' to your response.

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