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mojeff67's avatar
mojeff67
Neighbour
3 years ago
Solved

The server “imap.telus.net” refused to allow a connection

The server “imap.telus.net” refused to allow a connection on the default ports.  I get this message when configuring my Telus email on a new Mac Studio Ventura 13.0.1

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  • I am having the same issue with my outlook not able to connect. I tried both pop3 or imap setup; both failed.

  • mojeff67 Wrote: The server “imap.telus.net” refused to allow a connection on the default ports. 

     

    In your email client, make sure your IMAP settings match the information below:  

    • Incoming mail server: 

          - imap.gmail.com
          - Requires SSL: Yes
          - Port: 993

     
    • Outgoing mail server (SMTP)  
          - smtp.gmail.com
          - Requires SSL: Yes
          - Requires TLS: Yes (if available)
          - Requires authentication: Yes
          - Port for SSL: 465
          - Port for TLS/STARTTLS: 587 
     
    Just a confirmation of the settings for you... Cheers...
     
    If you find this post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
    • josephpotts's avatar
      josephpotts
      Neighbour

      it worked on Mojave.  I set up another account using "other" and entered the password that the account created via Google also used and it worked.  However the Google created version remains offline.  I am not sure what happened that the Google version stopped working, AND Telus tech support also did NOT know.  I spent a number of hours while they tried to sort out the problem, that this suggestion fixed. Thank you!

    • mojeff67's avatar
      mojeff67
      Neighbour
      Confirmed the settings while difficult in Mac mail as the Telus mail is configured through gmail and does not show the settings.
      • Nighthawk's avatar
        Nighthawk
        Icon for Community Power User rankCommunity Power User

        The problem is that Mail is configured through Gmail and not set up as a non-Gmail account. Gmail and the enterprise type of mail service Telus has through Google aren't exactly the same. I don't have Ventura yet but under the previous version of Mail, if you go to add a new account, choose Other mail account, instead of Gmail, that will give you the ability to customize the server settings.