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ehperson's avatar
ehperson
Neighbour
3 years ago

telustvplus.com puts screen to sleep and doesn't hide the cursor

For Netflix, Prime, etc (every other streaming service), when you put a video full screen it hides the cursor and the screen doesn't go to sleep - so if it's set to go to sleep in 5 minutes, the scre...
Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

Hi ehperson, the cursor does not disappear in full screen, but it can be hidden away when placed at the edge of the screen. In terms of the computer going to sleep, we checked the experience on both Mac and Windows on Chrome and Safari and we couldn't replicate the experience. The show in full screen continued to play past our computer's sleep timer setting. 

 

After digging around a bit, I found the following Mac support article that might be able to help: If your Mac sleeps or wakes unexpectedly

  • ehperson's avatar
    ehperson
    Neighbour
    3 years ago

    I can't replicate this: the cursor doesn't hide and the video in full screen doesn't keep playing past the computer sleep time. Sorry.

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