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Telus won't upgrade to Wifi 6
I'm on 1GB and trying to get an upgrade from my T3200M to a wifi 6 hub because all of our devices are now wifi 6. 4 calls later and someone in tech support told me that he would send me a wifi 6 hub...
Sorry for the late reply. Finally got this sorted out from someone at Telus who actually gave me what I wanted and knew what needed to be done. He sent a tech to the house and everything is good to go now. But, still shouldn’t have needed 6-7 calls and around 16 hrs on hold and that’s not including wasting all that time on the phone.
TELUS_Support
Official Support Team
Official Support TeamWe can definitely look into this if you'd like. We'll send you a private message to discuss further.
I'm in the same situation. The trashcan does not cut it for me. Please PM. Thanks!
- TELUS_Support
We'll send you a private message now, thanks.
Sorry for the late reply. Finally got this sorted out from someone at Telus who actually gave me what I wanted and knew what needed to be done. He sent a tech to the house and everything is good to go now. But, still shouldn’t have needed 6-7 calls and around 16 hrs on hold and that’s not including wasting all that time on the phone.
- TELUS_Support
We’re glad to hear your issue is finally resolved and that the tech was able to get everything working. Thank you for your patience, and we’ll continue working on improving our support processes.
