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Telus won't upgrade to Wifi 6
I'm on 1GB and trying to get an upgrade from my T3200M to a wifi 6 hub because all of our devices are now wifi 6. 4 calls later and someone in tech support told me that he would send me a wifi 6 hub...
Sorry for the late reply. Finally got this sorted out from someone at Telus who actually gave me what I wanted and knew what needed to be done. He sent a tech to the house and everything is good to go now. But, still shouldn’t have needed 6-7 calls and around 16 hrs on hold and that’s not including wasting all that time on the phone.
TELUS_Support
Official Support Team
Official Support TeamWe can definitely look into this if you'd like. We'll send you a private message to discuss further.
same situation here Telus won't upgrade my wifi router | TELUS Neighbourhood
please help
I'm in the same situation. The trashcan does not cut it for me. Please PM. Thanks!
- TELUS_Support
We'll send you a private message now, thanks.
Sorry for the late reply. Finally got this sorted out from someone at Telus who actually gave me what I wanted and knew what needed to be done. He sent a tech to the house and everything is good to go now. But, still shouldn’t have needed 6-7 calls and around 16 hrs on hold and that’s not including wasting all that time on the phone.
