Telus unfair and deceptive business practices

Hi there, we’re very sorry to hear about your experience. That’s definitely not the level of service we want our customers to have. Service charges should stop once a cancellation request has been processed, so if you’re still seeing charges, we’ll need to review the account to confirm what’s happening and ensure the services are fully cancelled. Please send TELUS_Support​ a private message and we can look into this for you.