Forum Discussion

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago
Solved

TELUS TV PLUS BROWSER ACCESS

  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

rt1's avatar
rt1
Friendly Neighbour
2 years ago
Any resolution? Having the same issue with CHEK
  • YAMZ888's avatar
    YAMZ888
    Helpful Neighbour
    2 years ago

    FYI, I have yet to receive any response (from Telus) since my last post.  I'm glad that I'm not the only one who is having this issue.  Until a resolution is found, I am resigned to use my mobile/wireless device to view CHEK channel while connected to my home (TELUS) network. 

  • A-B's avatar
    A-B
    Icon for Community Manager rankCommunity Manager
    2 years ago

    I believe our Optik team is still looking into this as we haven't had any updates yet. Appreciate your patience!

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