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TELUS TV PLUS BROWSER ACCESS
Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.
Optik-Kate
TELUS Team Member
TELUS Team MemberHi YAMZ888 , are you by any chance using a VPN on your computer? If you could share your public IP address from your laptop, it would help us narrow down the causes. You can use this link to find your IP: https://www.whatsmyip.org/
Hello Optik-Kate,
My IP address is [mod edit]
Regards
- Optik-Kate
Hi YAMZ888 which browser do you use? Can you try to view using a different browser and let me know if it's the same issue? If you're using a VPN, disabling it should resolve the issue.
Hello Optik-Kate,
I have tried viewing TelusTV+ using Firefox, Chrome and Safari. All three browsers do not allow me to view those local channels. I do use a VPN, but I disable it when viewing TelusTV+. The odd thing is, I do not run into this trouble (i.e I can view the local channels) on my wireless devices when they are connected to my local home network. This is a head scratcher...
- Optik-Kate
Hi YAMZ888 , VPN usage is not supported on the TELUS TV+. For an optimal user experience, please turn off VPN while accessing the TELUS TV+ app.
- A-B
Community Manager
Edited that to remove your IP (we like to keep private info safe here) and gave it to Kate!
