Forum Discussion

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago
Solved

TELUS TV PLUS BROWSER ACCESS

  • Optik-Kate's avatar
    Optik-Kate
    2 years ago

    Hi YAMZ888 and Rocky3 , it appears there is a bug on the web application that is causing the out-of-home status on certain channels. A ticket has been created and we're working on addressing this. Thank you for flagging. 

  • A-B's avatar
    A-B
    2 years ago

    Fantastic. Then all of these pointless comments saying we're censoring people, etc. etc. aren't needed. For what seems to be the 100th time, let's keep things constructive and on topic. Everyone here is trying to help make the experience as good as it can be. Stuff like that serves no purpose.

YAMZ888's avatar
YAMZ888
Helpful Neighbour
2 years ago

Hello,

I have logged into Telus TV Plus using different browsers on my computer at home and cannot seem to access local channels like CHEK, OMNI and LEGISLATIVE ASSEMBLY.  The message I get informs me that I need to be accessed to the TELUS network.  Well, I'm at home and the only Internet access is through Telus.  Is there an issue with the app itself (i.e. not Telus' fault) or is there something that I need to do?  The odd thing is that I can view all other channels that are permitted to view using the Telus TV Plus app.  Furthermore, I have no issues accessing the above three channels on other wireless devices (which are wirelessly connected to TELUS Internet at home).  I would appreciate any suggestions or assistance.  Thank you.

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi YAMZ888 , are you by any chance using a VPN on your computer? If you could share your public IP address from your laptop, it would help us narrow down the causes. You can use this link to find your IP: https://www.whatsmyip.org/

  • YAMZ888's avatar
    YAMZ888
    Helpful Neighbour
    2 years ago

    Hello Optik-Kate,

     

    My IP address is [mod edit]

     

    Regards

    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      2 years ago

      Hi YAMZ888 which browser do you use? Can you try to view using a different browser and let me know if it's the same issue? If you're using a VPN, disabling it should resolve the issue. 

      • YAMZ888's avatar
        YAMZ888
        Helpful Neighbour
        2 years ago

        Hello Optik-Kate,

        I have tried viewing TelusTV+ using Firefox, Chrome and Safari.  All three browsers do not allow me to view those local channels.  I do use a VPN, but I disable it when viewing TelusTV+.    The odd thing is, I do not run into this trouble (i.e I can view the local channels) on my wireless devices when they are connected to my local home network.  This is a head scratcher...

    • A-B's avatar
      A-B
      Icon for Community Manager rankCommunity Manager
      2 years ago

      Edited that to remove your IP (we like to keep private info safe here) and gave it to Kate!

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