Forum Discussion
Telus TV plus app audio init failed on certain channels
Any fix for this? I'm using an old S7 and certain channels like 131- ABC, it says:
Decoder init failed: [-49999],
Format(audio1299_0,null,null
Not sure why other channels work fine. You'd think Telus would use the same decoders for everything.
Decoder init failed: [-49999],
Format(audio1299_0,null,null
Not sure why other channels work fine. You'd think Telus would use the same decoders for everything.
2 Replies
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- A-B
Community Manager
Hmm, that's odd indeed. If you've already ensured that you're running the latest version of the app, and uninstalling/reinstalling didn't do the trick...your best bet may be to reach out to our Mobility team at 1-866-558-2273 so they can look into your profile to see if everything looks on the up and up. Optik-Kate is this something you're aware of on the issues side?
Optik-KateTELUS Team Member
Hi, I haven't seen this one pop up, please reach out to the support team for further investigation!
