Forum Discussion

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
6 months ago

TELUS TV+ now available on Smart TVs

🎉We're excited to announce that the TELUS TV+ app is now available on Samsung and LG Smart TVs! 🍾 You'll see the same experience you're used to on the TELUS TV Digital Box(es), Apple TV, And...
Sharma6272's avatar
Sharma6272
Neighbour
25 days ago

Hi,

My Samsung Frame just did a software upgrade to the latest update and now the Telus TV+ app is no longer available as it was removed from my downloads and no longer shows up in the app store. Can you provide some info on why it’s no longer available and when it will be available again?

  • KHR's avatar
    KHR
    Icon for TELUS Team Member rankTELUS Team Member
    22 days ago

    Hi Sharma6272​ - can you please share the make/model and Tizen version of your Frame so that we can connect with Samsung to resolve this?

    • Sharma6272's avatar
      Sharma6272
      Neighbour
      22 days ago

      Hi KHR​,

      Model is Samsung Frame QN55LS03DAFXZC, Tizen version is T-PTMDAKUC-0090-2115.3. Please let me know if you need any additional information.

      • KHR's avatar
        KHR
        Icon for TELUS Team Member rankTELUS Team Member
        21 days ago

        Hi Sharma6272​

        Thanks for the detail; we've reached out to our Samsung rep to resolve this; unfortunately I don't have an ETA. Frame models from 2024 including yours are supported on our side, so we need Samsung to intervene. What you've experienced is strange as software updates should not wipe your downloaded applications, but we will get to the bottom of this shortly. Was the software updated automatically or did you sideload it from a website? And did you factory reset after the update? Thanks - trying to understand what went wrong so we can improve processes going forward.

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