TELUS TV+ now available on Smart TVs

It's great and all to have this service however, it would help a lot if it actually worked.  For two days I've been trying to sign in to the app I downloaded onto my one year old LG Smart TV.  If it won't accept my email and password it just comes up as an error occurred. This is only an issue because my one year old digital box has failed and I've been without access for three days. A new box is being sent which will add on another two or three days. Even now when registering to reply to the original message from Telus on this page my i.d. wouldn't work. I'm curious why Telus would require me to sign in again after I have already signed in to My Telus. The Telus system including the online support option is clunky. Even the digital box channel guide and recording methods are clunky and unintuitive. The older boxes were configured better a few years ago. When I arranged to have a new digital box the rep kindly told me that I couldn't just exchange the equipment at a local Telus retailer and that I'd have to wait for it to be sent. Apparently the support representatives have given management feedback that customers aren't satisfied with this policy. Has anyone experienced any of these difficulties at all?