Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
I am not quite sure what is going on, i watch on an nvidia shield which has worked great, I think it runs android 11. Recently the app updated and now watching the blue jays game vs yankees on the 4k channels the colors are all wonky. A severe red push has suddenly appeared its unbearable. Im not sure what is going on. From what I can tell did you guys try to add HDR support for 4k channels? The red push during the yankees jays game was just awful. I notice the signal is trying to show hdr but it is not switching my LG oled to HDR at all. I dont know if thats causing the issue, I have never seen the shield not switch to HDR when watching hdr content from netflix, plex, ect...so something is weird with the telus app and this last update at least on the shield. It looks better once the game is over I believe, so not sure if the game is airing in HDR, but my lg oled is not switching into hdr mode on the shield, and I have never seen that before.
The post game show looks better on the same channel so I dont know whats going on. I have never seen a BT 2020 program not auto switch my tv to hdr on my oled. This is the first one.
And again it looks better on the post game show at least. Never had this issue on the shield anymore but im not sure what telus pushed out recently to android devices...
KHRTELUS Team Member
TELUS Team MemberMontell We haven't made any changes in our Android TV app that would impact HDR on live channels, but have gotten similar colour space comments as they relate to our set-top boxes. The first comment came during the Stanley Cup finals (Florida's jerseys looked orange) and we engaged the engineering team at Rogers. It seems to originate on Rogers' end and is related to changes they've made in their UHD upcaling. We'll bring it up again.
Montell what city are you in? This may help the engineering teams triangulate.
Hi Optik Kate and Telus Team,
These colour issues are still present on Sportsnet 4K channels, specifically while watching the Blue Jays at the Rogers Centre. You mentioned that it may be a Rogers issue, however these colour issues are not present on the same Sportsnet 4K channel on Shaw/Rogers boxes. I have photos of both my Telus Android box picture and a photo from a family member’s Shaw/Rogers box on the same channel from tonight’s game and the colour is normal on Shaw’s 4K channel. The colour is also normal on other Sportsnet HD channels on my Telus android box.
As Montell said, it’s quite a red/orangish tint. I can’t seem to attach the photos.
Yeah if it was a rogers upscaling issue we would have massive complaints across providers as many people are following the blue jays this time of year. Seems to be only present on the new telus optik system, I will double check the old optik system my parents have but I dont think its an issue on that one either. Im just not sure if rogers is going to change anything if it works everywhere but telus new optik platform, seems like telus might have to look into why its not handling the colors properly on this new system.
It's happening on the old system too. I can confirm.
Also sorry I missed your last question, Medicine hat alberta.
Looks like similar complaints in this thread as well regarding the Jays game from Wednesday on telus end from other customers.
https://forum.telus.com/t5/Home-Services/Sportsnet-4k/m-p/170774
Thanks. That does make sense and was a possible thought of mine as well.
It did look similar to the telus boxes before match dynamic range was implemented where it would send sdr signals incorrectly as HDR. Dont know if thats whats happening here.
Not sure what rogers is doing but it was bad, the red electronic billboard behind home plate had an advertisement and it looked completely unnatural.
I did wonder if perhaps they started airing jays games in HDR and telus maybe is converting it back to SDR and something is not being handled or tone mapped properly? Im just guessing though, but I did not think I noticed it a few weeks ago so I figured something must have changed.
Oddly my avr and lg oled reports bt 2020 as the colorspace on those channels, no other channels report that even tsn 4k. But its also not switching my tv to hdr at all if it is a bt 2020 signal.
