Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
KHRTELUS Team Member
TELUS Team Member
I'm not sure I'm following, so here's what I can tell you.
1. There are 2 places to access your favourite channels: the home screen (see screenshot) and in the guide, with the filter set to favourites. There was a bug some months ago where this filter wasn't persistent from session to session, but this was resolved awhile ago. You should see 'My favourite channels' in the top left of your guide view when the filter is active.
2. When in the guide, tapping the d-pad (or wheel around the OK button) up or down moves the focus on the guide cell up or down one cell. Tapping left or right moves the focus left or right one cell. Pressing and holding has the effect of fast-scrolling. Programming a double-tap is complicated timing-wise, as users have different tapping speeds and some might want to jump 6 while others might only want to move 2 cells. This will help some and make it worse for others.
Thanks for the detail. My app version 1.25.4.300 is current. Creating, editing and navigating as you described is understood and functional.
So, question...you have to press Guide button, as the only means, to access (activate) My Favorite Channels list and navigate from that point?
I'll try to be more specific and clear. In My Favorites the only 800 series channel I have ❤️'d is 815 BNN Bloomberg . The next sequenced favorite is 900 TSN. All the other 800 series channels I have not set to Favorites. Yet, when viewing 815 and pressing channel up (not hitting Guide first) it changes to the next All Subscribed channel list in my case 819 and so on.
Additionally, if I choose the up button on the Ok wheel a "mini" guide appears again with All Subscribed channels in sequence.
My expectation (ask) is that once Favorites are set one should not have to press Guide to activate/initiate, as the only means, to stay in/with Favorites w/r/t the remote's functionality.
Once My Favorites is created and "locked in" any of the remote navigation or scroll functions should operate thru the My Favorites list...no?
